RamQuest's Privacy Statement
When using RamQuest Software, Inc.’s and RamQuest’s Closing Market websites, RamQuest.com, ClosingMarket.com and op2online.com and/or services and/or products provided on any of these Sites, you may provide us with personally identifiable information. RamQuest asks for and maintains the personally identifiable information of its visitors and customers to provide a better, more personal experience on the sites and to deliver certain services or information to you. Privacy is very important to RamQuest. This Privacy Policy describes the conduct and practices of RamQuest as it applies to our customers and visitors
Cookies
RamQuest employs cookies in order for its server to recognize a return visitor as a unique user. Cookies are small text files placed in the 'Cookies' folder on a visitor's hard disk and allow RamQuest to remember the visitor. The cookies placed by the RamQuest server are readable only by RamQuest, and cookies cannot access, read or modify any other data on a computer. All web-browsers offer the option to refuse any cookie. If a visitor refuses the RamQuest cookie, RamQuest does not gather any information on that visitor, but doing so will require you to re-enter certain information at each visit, or prevent us from customizing the site's features according to your preferences. You may also delete a cookie manually from your hard drive. Cookies themselves do not contain any personal information. We do link the information we store in cookies to any personally identifiable information you submit while on our site.
Information Gathered
The RamQuest sites will gather information such as what kind of browser visitors are on, what operating system they are using, their IP address, cookie information, time stamp (time page accessed as well as time spent per web page) and their clickstream information (for example, which pages they have viewed and how long they have been there). Note that information is only gathered while the visitor is on the Site. RamQuest monitors how a visitor arrives at the Site, but cannot and will not gather information about other third party sites the user has visited. RamQuest automatically receives and records such information on our server logs from your browser.
In certain sections of the Site, RamQuest may invite you to contact us to pose questions, request information, or complete a registration form. We may ask for Personally Identifiable Information to be entered as a means of registration before accessing a certain part of the Site.
“Personally Identifiable Information” (PII) means any information that identifies you personally, including, without limitation, your name, e-mail address, password, login ID and other contact information that you voluntarily submit to us. Visitors of the Site can also choose not to enter any of their Personally Identifiable Information.
RamQuest may also collect Personally Identifiable Information when you use certain RamQuest services, through the use of the Sites, or when you enter promotions or contests offered by RamQuest on and through the Sites.
When you visit the RamQuest Sites, we collect information, including PII that you provide, in order to provide you with the products and services you requested or with offers or promotions that may interest you, service your accounts, and save you time and better respond to your needs.
In the event that you become a RamQuest client, this PII stays with you. RamQuest's Marketing team may still communicate with you based on your activity on the RamQuest website, however the information will become customer focused, not prospect based. A client's privacy statement within their service hosted in the RamQuest platform will apply to their use of PII. Please consult with our client's privacy policy if you have questions about the client's use of your PII within their service.
Usage of Personally Identifiable Information
RamQuest uses your Personally Identifiable Information contact you to deliver certain services or information you have requested, verify your authority to enter into certain areas of the Sites, improve the content and general administration of the Site and our services, provide you with notices regarding our services, and, with permission, provide visitors with updates and information about RamQuest and its services.
The Sites may track information that will be maintained, used and disclosed in aggregate form only and which will not contain your Personally Identifiable Information e.g., the total number of visitors to our Sites, the number of visitors to each page of our Sites, browser type, External Web Sites (as defined below) linked to, and IP addresses. RamQuest may analyze this data for trends and statistics in the aggregate, and we may use such aggregate information to administer the Site, track users’ movement, and gather broad demographic information for aggregate use.
Disclosure of Personally Identifiable Information
RamQuest may disclose your Personally Identifiable Information without prior notice to you if we believe we are required to do so by law, court order, subpoena from a court with proper jurisdiction, regulation or other government authority or otherwise in cooperation with an ongoing investigation by a governmental authority or agency. Only information requested or described is disclosed as directed pursuant to the subpoena or court order. Subject to its legal obligations, RamQuest will notify customers of the information request as allowed by the subpoena or court order. RamQuest will not sell your Personally Identifiable Information to any company, organization, or third party. We do not share, sell, rent or trade Personally Identifiable Information with third parties for their promotional purposes. RamQuest utilizes great care in keeping customer information secure and private.
Communication from RamQuest
Special Offers and Updates
We will occasionally send you newsletter and/or information on products, services, special deals, and promotions. You can sign up for these emails from us from the news page on our website. Out of respect for your privacy, we present the option not to receive these types of communications. If you wish to no longer receive our newsletters or information you may deactivate your subscription by either clicking on the unsubscribe URL within each newsletter or contacting us at marketing@ramquest.com.
Service-Related Announcements
We will send you service-related announcements on rare occasions when it is necessary to do so. For instance, if a particular website related service is temporarily suspended for maintenance, we might send you an email message. You may opt-out of these communications as with all others by deactivating your subscription by either clicking on the unsubscribe URL within the announcement or contacting us at marketing@ramquest.com.
Opt-out
We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. If you no longer wish to receive our newsletter or promotional communications, you may opt-out of receiving them by following the instructions included in the footer of each communication or by emailing us at marketing@ramquest.com.
Customer Testimonials/Comments/Reviews
We occasionally post customer testimonials and comments on our Sites, which may contain Personally Identifiable Information. We obtain each customer's consent prior to posting the customer name and comment.
Links to Third Party Sites
The Site may provide links to other websites or resources over which RamQuest does not have control ("External Web Sites"). Such links do not constitute an endorsement, approval, or recommendation by RamQuest of those External Web Sites. By accessing or using this Site, you acknowledge that RamQuest is providing these links to you only as a convenience, and further agree that RamQuest is not responsible for the content of such External Web Sites. Your use of External Web Sites is subject to the terms of use and privacy policies located on the link to External Web Sites. We encourage you to note when you leave our Site and to read the privacy statements of such other External Web Sites before submitting any personal information.
Children's Privacy
As a business-to-business company, RamQuest does not knowingly contact or collect personal information from children under 13. Our Site is not targeted toward children under 13, nor is it designed to solicit information from children under 13. If you believe that we have mistakenly or unintentionally collected such information through our Site, please notify us at the contact address located here RamQuest.com/contact so that we may immediately delete the information from our servers.
Security
RamQuest employs reasonable procedural and technological measures, consistent with standard industry practices that are designed to help protect your Personally Identifiable Information from loss, unauthorized access, disclosure, alteration or destruction. For example, we store the Personally Identifiable Information you provide on computer systems with limited access, which are located in controlled facilities.
If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always choose to log out before leaving a site or service to protect access to your information from subsequent users.
Reservation of Rights
RamQuest reserves the right to change the terms of this privacy policy at any time in its sole discretion and will post notice of the updated Privacy Policy on our Sites located here on this page at RamQuest.com/privacy-policy so you are always aware of what Personally Identifiable Information we may collect and how we may use this information. RamQuest may also send registered users of the Sites e-mail notifications notifying such users of any changes to the Privacy Policy. RamQuest encourages you to review this Privacy Policy regularly for any changes or modifications to the way we use your personally identifiable information. Your continued use of the Sites and/or continued provision of Personally Identifiable Information to us will be subject to the terms of the then-current Privacy Policy. If you have any questions about this Privacy Policy or the practices of this Site, please contact RamQuest at marketing@ramquest.com or contact us directly using the contact information listed at RamQuest.com/contact.
